Job Description

About Us:

NHS HOUSE is a premier nail salon dedicated to providing an unparalleled experience in beauty and relaxation. Our team is passionate about delivering exceptional service in a luxurious environment, ensuring every client leaves feeling pampered and rejuvenated.

Job Description:

We are seeking a highly organized and dynamic Receptionist/Manager to join our team at NHS HOUSE. This dual-role position combines front desk reception duties with managerial responsibilities, ensuring smooth operations and outstanding customer service.

Key Responsibilities:

Front Desk Reception:

– Greet clients warmly and professionally as they enter the salon.
– Schedule appointments, manage bookings, and handle cancellations efficiently.
– Answer phone calls and respond to inquiries with knowledge and courtesy.
– Maintain an organized reception area and ensure all client information is up-to-date.

Client Relations:

– Build strong relationships with clients to enhance their experience.
– Address any client concerns or feedback promptly and effectively.
– Promote salon services and products to enhance client satisfaction and retention.

Operational Management:

– Oversee daily salon operations to ensure a high standard of service.
– Coordinate with nail technicians and staff to optimize workflow and scheduling.
– Monitor inventory and assist in ordering supplies as needed.

Team Leadership:

– Support and motivate staff to deliver exceptional service.
– Assist in training new employees on salon policies and procedures.
– Foster a positive and collaborative team environment.

Qualifications:

– Previous experience in a receptionist or managerial role, preferably in the beauty or wellness industry.
– Strong communication and interpersonal skills.
– Excellent organizational abilities and attention to detail.
– Proficiency in scheduling software and basic computer applications.
– Ability to multitask and thrive in a fast-paced environment.

What We Offer:

– Competitive salary with performance-based bonuses.
– Employee discounts on salon services.
– A supportive and inclusive work environment.
– Opportunities for professional growth and development.